Premium Gas Logs for Vented Fireplaces - Great Oak Design

24 Hours Cancellation

We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.

30 Days Returns & Exchanges Policy

If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.

After 30 days of delivery of your order, we will no longer accept returns.

Refund Process & Return conditions:

To request a return,please email us at:custom@61dd66c4-a098-4fa3-bd94-78721dd58b39 ,We will respond within 24 hours after the consumer sends the email (except weekends).
If it is a quality issue, please provide an order number and attach clear photos of the items that represent the issue.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item.Upon acceptance of your return, a refund will be issued to the original form of payment within 1-3 business days.

Make sure your item meets all our return conditions :

Items returned without authorization will not be accepted.
The time frame for return must not exceed 30 days from when the original order was received.
Any promotional gifts must also be returned with your returned item.
All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
Your return needs to be sent within the given time frame(3-12 working days)
Please make sure you provide us the tracking# and receipt after you return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).